QSBD Solicitors A practical perspective on CQC Inspections and Enforcements was introduced by Mei-Ling Huang. Highlighting the business impact of a poor inspection, Mei-Ling suggested that providers should
- PIR is essential. prepare well and keep a copy.
- Prepare an information pack with all your evidence against the assessment criteria
- prepare your staff so that they answer with confidence about the standards and their role
- Try "Mock Inspections" to remove the fear factor. (Care & Support West have an Independent Service Review Template that can help with this)
Seek legal help if:
- a draft report is not accurate
- you are on the 'cusp' of a rating
- you have any 'inadequate' ratings
- you receive a warning notice, notice of proposal to cancel registration, or notice about special measures.
Manage any judgements / enforcement notices proactively
- seek help
- assess the judgement against reality: look for uncorroborated hearsay and ensure that the assessor has evidence to support conclusions
- gather evidence to refute judgement
- prepare an action plan for improvement
- manage your approach to CQC staff: DON'T get angry and defensive