DOMICILIARY CARE CLIENTS
Our guinea pigs and first clients, Arch Care Services, Clevedon and Poppy's Homecare Services Ltd, Weston Super Mare have just completed their 3rd annual cycle of surveys. They demonstrate what great value Care2Improve is in the home care sector where collecting feedback in an environment with dispersed clients and staff can be challenging. We successfully piloted telephone surveys with Right at Home Sutton and are now able to offer this as a standard option.
Care2Improve is working very closely with the local care association Care & Support West, and we offer association members substantial discounts on the list prices. We would be happy to discuss similar with other associations.
The Lancashire Care Association also promote Care2Improve on their website.
Having completed an analysis of Bristol Charities Alms Houses residents in 2014, we have set up the survey within the Care2Improve software to repeat the exercise in 2015. This year we also supplied telephone interviews to help improve the response rate and qualitative feedback.
RESIDENTIAL CARE PROVIDERS
The Care2Improve surveys are aligned with the CQC outcomes and covering medication and risk assessment, they are equally valid for nursing and residential environments.
With a Learning Difficulty option, Care2Improve is proving popular with LD organisations. Park View and Silver Birch are two LD homes in Birmingham who are about to enter their second annual cycle.
CINTRE, Bristol support adults with emotional and mental health issues and have used us to survey all three of their care units, 2 residential and one outreach. Rosamar is a small LD home in Weston Super Mare who have seen excellent results using the Learning Difficulty option.
It is difficult to elicit feedback from Dementia and LD clients. Our face to face interviewing has achieved excellent results. Also, where appropriate, we can also engineer the surveys so that, still in line with the software, they are shorter and easier for clients with difficulties.
When Bristol Charities were looking for a robust feedback mechanism, we developed the surveys to meet their needs. We used face to face interviews with their Henbury and St Georges' day centre clients in 2014 and have repeated these in summer 2015.